Return & Exchange Policy
1. Exchange Policy
- Size Issue & Design Change: Exchange possible. For design exchange, a credit note valid for 3 months will be issued.
- Time Frame for Exchange: Must apply within 2 days after receiving the package.
- Procedure: Product must be unused, with original tags and labels. The exchange process takes 12-15 business days.
- Limitation: Items exchanged or purchased with a credit note are not eligible for further returns or exchanges. Exchange is a one time process
- Custom Orders: No return/exchange for custom orders. These must be prepaid.
- Fitting Issues: Margins up to 3 inches are available for minor fitting adjustments.
2. Return Policy
- Applicable Conditions: Only for defective or damaged products.
- Time Frame for Returns: Must inform within 2 days after receiving the package.
- Credit Note: A credit note valid for 3 months is issued; no refunds to the source account.
3. Cancellation Policy
- Prepaid Orders: No cancellations allowed.
- Cash on Delivery (COD): Cancellation within two hours of placing the order. No cancellations accepted after this period.
4. Refund Policy
- Refunds to Source Account: There are no refunds to the source account against sold merchandise. A credit note valid for 3 months validity is issued in case of return/exchange.
Contact Information
- For exchanges or returns, please submit your request here.
- Email us at contact@dimpledesignstudio.com